Terms & Conditions
Last updated: 12 October 2026
1. About Hyperheat
Hyperheat is operated by Viqas Hussain, a sole trader based in Birmingham, United Kingdom.
Business address: 42 Chudleigh Road, Erdington, Birmingham, West Midlands, B23 6HB, United Kingdom.
Email: [email protected]
2. Products
Our products are manufactured in-house. Product descriptions, prices and available stock are displayed on the website.
Minor variations may occur due to manufacturing processes, but products must meet their descriptions and applicable consumer rights.
3. Personalised products
Some products may be offered with personalised names, wording or other customer specifications. Where personalisation is available, the product listing will explain the applicable options and conditions.
Products genuinely made to a customer's individual specifications or clearly personalised are generally exempt from statutory change-of-mind cancellation rights. This does not affect rights relating to faulty or misdescribed goods.
4. Pricing and payment
Prices are displayed in pounds sterling (GBP). The checkout shows the total payable, including any applicable taxes and delivery charges.
Payments are processed securely through Stripe. Orders are subject to successful payment confirmation and product availability.
If an order cannot be fulfilled after payment, we will contact you and provide an appropriate refund.
5. UK delivery
Hyperheat currently delivers within the United Kingdom only.
Standard UK delivery is included in the advertised product price, using Royal Mail Tracked 48.
Royal Mail Tracked 48 delivery is generally estimated at 2–3 working days after dispatch, but this is not a guaranteed delivery deadline. Manufacturing and order preparation time may be additional.
We will communicate applicable dispatch times and any material delays. Unless otherwise agreed, goods will be delivered within the period required by UK consumer law, normally within 30 days of the contract being made.
6. Cancellations, returns and refunds
For eligible standard products purchased online, customers generally have 14 days after receiving their goods to notify us of cancellation, followed by a further 14 days to return the items.
For change-of-mind returns, customers are responsible for direct return postage costs as explained in our returns policy.
Genuinely personalised products may be exempt from change-of-mind cancellation rights.
Faulty, damaged or misdescribed products remain covered by statutory consumer rights.
Full details are available in our Returns & Refunds Policy.
7. Order fulfilment
Customers must provide accurate contact and delivery information. We may contact you if further information is required to fulfil an order.
If a delivery problem occurs, please contact us so we can investigate and resolve it according to your statutory rights.
8. Product use
Customers should follow any product-specific instructions and safety information supplied with their order. Nothing in these terms excludes or restricts rights or liabilities that cannot legally be excluded.
9. Website information
We aim to keep product information and availability accurate. If a material error affects an order, we will contact the customer to resolve it appropriately.
10. Privacy
Information about how we process personal data is available in our Privacy Policy.
11. Applicable law
These terms are governed by the applicable laws of England and Wales, without affecting any mandatory consumer protections available to customers elsewhere in the United Kingdom.
12. Contact us
Viqas Hussain, trading as Hyperheat
42 Chudleigh Road
Erdington, Birmingham
West Midlands, B23 6HB
United Kingdom
Email: [email protected]