Privacy Policy

Last updated: 12 October 2026

1. Who we are

Hyperheat is the trading name of Viqas Hussain, a sole trader operating in Birmingham, United Kingdom. Viqas Hussain is responsible for how Hyperheat uses your personal information.

2. Information we collect

When you shop with us, we may process:

• Your name and email address.
• Billing and UK delivery addresses.
• Products ordered, quantities, prices and payment status.
• Order references and payment transaction identifiers.
• Messages you send regarding orders, returns or enquiries.
• Technical information, including IP addresses and security logs, where necessary for website operation and protection.

Payment card details are entered through Stripe. Hyperheat does not receive or store your full payment card number.

3. Why we use this information

We use personal information to process and fulfil orders, arrange Royal Mail delivery, handle enquiries and refunds, maintain business records, and protect our website against misuse.

Our lawful bases under UK data protection law include performance of a contract, compliance with legal obligations and legitimate interests in providing customer support, operating the business and maintaining security.

To place an order, you must provide the contact, delivery and payment information necessary to complete the purchase. Without this information, we cannot process and fulfil your order. Payment details are entered securely through Stripe.

4. Who receives information

We use Stripe for payment processing, Cloudflare for website delivery and security, and Resend for transactional emails. We share the necessary delivery details with Royal Mail or delivery partners to fulfil orders.

Our order system and backups are hosted on systems managed by Hyperheat. Access is restricted to authorised administration.

5. International processing

Some service providers may process information outside the United Kingdom. Where international transfers are subject to UK data protection requirements, we rely on applicable transfer mechanisms and safeguards. Contact us if you need further details.

6. How long information is kept

We retain order and transaction records for as long as necessary for accounting, tax, contractual and legal requirements. Support correspondence, technical logs and backups are retained according to their operational necessity and any applicable legal requirements. We review information when it is no longer needed.

7. Website storage and cookies

Hyperheat uses functional browser storage to support shopping baskets and may use cookies for secure administration and website protection. Our infrastructure provider may process security-related information. If optional advertising or analytics technologies requiring consent are introduced, we will provide appropriate information and choices.

8. Your privacy rights

Subject to applicable law, you may request access to your personal information, correction, deletion, restriction of processing or portability. You may also object to certain processing, including processing based on legitimate interests.

Contact us to exercise these rights. You may complain to the UK Information Commissioner's Office at ico.org.uk.

Data protection complaints

If you have a complaint about how Hyperheat handles your personal information, email [email protected]. We will acknowledge your complaint within 30 days of receiving it, take appropriate steps to investigate without undue delay, keep you informed as appropriate, and tell you the outcome. You may also complain to the Information Commissioner's Office.

9. Contact

Viqas Hussain, trading as Hyperheat

Email: [email protected]

10. Changes

We may update this policy to reflect changes in our services or legal requirements. The latest version will be published on this page.